Clearly Define Your Customer Experience

Posted by on February 21, 2014 in Team Experts | 0 comments

DebraK

Debra Koerner

This work will ensure improvements in overall guest experience leading to improving satisfaction scores, more repeat visits, higher spend per visit and improved loyalty.

We can help you:

  • Assess your current experience and offer a review
  • Clarify your company’s Higher Purpose
  • Identify your customer and their most important experiential requirements
  • Clearly define the experience to be delivered and have it be easy to understand and deliver by team members
  • Identify the key touch points within the experience that are crucial to guest satisfaction (Service Path Mapping)
  • Optimize your service offering to meet the needs of your customer and support the experience
  • Establish a satisfaction assessment program

 

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